SALES PROJECT COORDINATOR

Location: Sydney, Australia

Type: Full Time – Immediate Start

Department: Sales Support

 

The opportunity:

The Sales Project Coordinator is a key function within the business which holds the primary task of managing the customer project requirements against supplying factory capability and capacity. This role will require a daily review of all customer orders as created to provide confirmation of the supply date so as to enable our customers reliable planning of their professional lighting projects.

This role requires a strong customer awareness and very well-developed problem-solving skills in a project environment. Clear and concise communication skills are required as this role is primary support function to all members of the sales support team. You will be proficient in the suite of Office 365 programs and have an understand the key principles supply chain and distribution within a manufacturing environment. You will support management decisions around order prioritisation to help drive the Customer Experience Strategy.

 

Responsibilities:

  • Ensure that you provide the client a quick and simple service that would save time and keep the process as easy as possible.
  • Ensure that you are proactive in giving the client relevant and effective advice and maintaining correct customer dates within the business systems
  • Ensure that you follow up with clients regularly to bridge the gap between issues and solutions.
  • Ensure that you work closely with the demand planners to effectively feed client demands and information clearly through to the team. Communicating delays, impacts, and issues to clients. Clients are always aware of their project status and client expectations are properly managed.
  • Live by the Values and Customer Experience principles, setting the benchmark for service mindset. Support a culture of continuous improvement, knowledge development, teamwork, and customer effort minimisation.
  • Ensure CRM is used to record all interactions where required, to continuously improve our ability to deliver outstanding customer experiences. Work towards and ultimately deliver a best-in-class customer enquiry system through the consistent and effective use of CRM that incorporates all electronic and phone channel enquiry types giving a ‘whole of customer’ view.
  • Represents the company in its relationships with all customers, business partners, suppliers and similar groups. Maintain appropriate communication within and between the various functional areas of the organisation.

 

Job Duties:

  • Lead by example, particularly when engaging with other departments within the business, and encourage cross department learning and support while always providing high levels of customer service
  • Help establish a ‘growth mindset’ culture where learning is continuously sought and encouraged
  • Work collaboratively across departments and assisting the Business Segments wherever required
  • Proactively participate in improvement project teams as directed by direct manager
  • Manage occasional call overflow to ensure high levels of customer telephone support
  • A key sales support to the direct manager, by analysing order information and volume
  • Support the end-to-end client life-cycle process management
  • Documentation and administration duties as well as other reasonable duties as directed from time to time

 

For full job description, download the PDF.

 

Interested?
Please send your CV to: recruitment-au@schreder.com